Managed IT Service Plan
Complete Managed IT Service Plan
Higher-touch managed IT for organizations that need priority support, infrastructure oversight, vendor coordination, supported backup monitoring, and strategic technology planning.
Complete
Starting at $5,500 per month
Includes up to 50 endpoints. Additional endpoints are $115 per endpoint/month.
Best for organizations that need higher-touch IT management, priority support, strategic planning, and stronger coordination across vendors, backups, endpoints, and business technology needs.
New Client Offer: New managed service clients receive an onboarding assessment and introductory first-month service review before the plan continues at the standard monthly rate.
Nonprofit Discount: Discounted rates may be available for qualified nonprofit and community organizations. Final nonprofit pricing is provided by quote after reviewing endpoint count, support needs, scope, and available budget.
Included Services
Complete includes everything in Secure, plus:
- Scoped onsite support
- Backup monitoring for supported systems
- Quarterly restore testing for scoped backup environments
- Vendor coordination
- Priority response targets
- Quarterly technology planning
- Reduced project labor rates
Strategic Planning: Complete is built for organizations that need RavenHawkTech involved in ongoing technology direction, vendor decisions, support prioritization, supported backup readiness, and project planning.
Additional Managed Services
Some infrastructure and services are priced separately.
- Managed servers: starting at $190 per server/month
- Managed firewalls: starting at $130 per firewall/month
- Additional business locations: starting at $190 per location/month
- Project and after-hours work: quoted separately
Scope and Service Notes
- Project work and after-hours work are quoted separately unless included in a separate agreement.
- Servers, firewalls, network infrastructure, backup services, and additional business locations may be billed separately.
- Existing environments require an onboarding review before final service acceptance.
- Support is subject to reasonable-use expectations and defined response targets.
- Onsite support, priority response targets, backup monitoring, restore testing, and reduced project labor rates are scoped during onboarding.
- Backup monitoring and restore testing require supported backup systems, proper access, and agreed testing procedures.
What Counts as an Endpoint?
An endpoint is any workstation, laptop, server, or supported device receiving monitoring, security software, patching, management, or technical support.
Servers, firewalls, network infrastructure, backup services, and additional locations may be billed separately.
Not Sure Which Plan Fits?
We’ll review your environment, user count, security requirements, and business needs before recommending a plan.